Characteristics of a Good Spa Management Software.
A spa offers ideal environment for people to rest as they receive other beauty treatment services. Massage is one of the services provided at the spa and has huge health benefits. Apart from massage, there are other services provided in a spa including nail care, face care, body treatment, etc. To effectively run a spa, one will require to have managerial skills, and probably incorporate with beauty skills. There are several software available in the market today for managing and running a spa. A good spa management software contains various characteristics as discussed below.
An effective spa software should be able to book client’s appointments. Look for a software where clients can book appointments for themselves online through a booking website anywhere and anytime. The same software can be sending appointment reminders to clients via text messages or mail provided by the client. System users should also be able to plan their days based on the appointments allocated to each employee.
The software should keep a record of all spa inventories as well as update whenever a new product or asset is keyed in the system. Whenever a certain product is running low, the system should be able to alert the stock personnel or system user in advance. This will ensure no time is wasted waiting for procurement of products to be used in the spa. The software should also assist in stock taking, and provide a detailed report of stock count to be compared with a manual stock count for easier audit of the variances.
Other important modules include the payroll module to be used in computing salaries for the staff. The module can also be used in calculating commissions for employees as well as bonuses.
The software should also be able to report the services that are doing well as compared to the rest.
Another characteristic of a spa management software is the ability to send promotional emails to customers from time to time, allowing the spa owners to stay in touch with the client. The spa can also use the system to create a loyalty program where customers will be awarded with loyalty points after every service offered. The spa system should allow the client to redeem the points as payment for a service rendered when need be.
Some clients prefer to pay using a credit card, therefore, ensure the system allows the clients to pay via card or any other preferred mode of payment.
It is important to have a backup of clients contacts for use in times when you require to send promotional messages, therefore ensure you get a software that captures and stores the details. A good spa system should keep a record of all the contacts for the spa suppliers as well as a record of all the goods and services the vendors supply.