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Tips for Effective Process Mapping Most organizations communicate their processes as well as policies to employees via emails. This may include a purchase authorization procedure or a data entry process. It may be time-wasting to expect your employees to check past emails. One of the most important factors of an effective organization design is process clarity. If there’s no process clarity, political maneuvering and personal idiosyncrasies can occur. A huge percentage of service problems and product defects are as a result of poor process clarity. Below are a few tips to consider for efficient process mapping. Get employees that are fully aware of the details of all processes. They have to know the bottlenecks, roadblocks as well as major contacts that allow the completion of specific projects. Ask your staff to join the process mapping team and contribute some ideas. Identify the start as well as end of every process. This lets you ensure that the team is focused on the most important agenda. If additional activities are included in process mapping, the process can be unimaginable.
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Determine the process outputs, objectives and inputs. This enables the staff to know the meaning as well as significance of the process. You need to ask about the results expected from the process to gauge your employees’ process mapping knowledge. Also, this helps the team focus attention on eliminating additional activities that don’t add value to the job.
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Each team member should be in a position to identify the customers and suppliers of the process. This step is essential for finding out who’s important to the business. A process isn’t useful if it doesn’t have a customer. Every member of staff should seek feedback from customers about the process. Conversely, employees should clarify the job of the suppliers. Each process require a Process Owner. Choose a person that’s responsible for every step of the process. The Process Owner needs sufficient credibility and authority so that he/she can make decisions. This is a good way of making sure processes are efficient. The visual representation of concepts determines the effectiveness of process mapping. The process map shouldn’t take up more than a page. Use images to communicate sub-processes which may require more than one page of text. A process map that is more than two pages long will confuse employees. The team leader’s most essential job is to write down team members’ ideas Notes are easy to share and carry during process mapping sessions. Be sure to make the notes easy to understand, accurate and concise. The main objective of process mapping is to develop a common understanding. Defining the processes spells out the role, activities and objectives of the organization. This is essential for effective process mapping. Process mapping uncovers several areas for improvement.