Discover the top 10 advantages of using an Online Appointment booking software for your business.
1. More time to spend with clients
As clients can book online the number of telephone calls to make appointments reduces so more quality time can be spend providing your services, removing the need to call back clients to make appointment saves the business time and money.
2. Reduced No-shows
A modern online booking service will provide automated SMS and email reminders prior to the appointment giving clients adequate advanced warning. This reminds the client of the pending appointment reducing no-shows or allows the client enough time to reschedule. If the client reschedules the business gets the opportunity to fill this time slot with another client. Reducing no-show generates more income for the business.
3. Client convenience
Clients can make bookings outside of normal business hours as an online booking service is always available 24/7. As Clients can see the available times they can find a timeslot that best suits their needs. Clients are more likely to wait for an appointment with your business than go somewhere else if they can see the businesses availability.
4. Payment in advance
Combining an online booking software with a payment gateway allows a client to book and pay in advance. This allows the business to take payment in advance prior to performing the service.
5. Virtual Receptionist
An online booking service works like an online receptionist for a busy business. This frees up the receptionist to provide a better quality service when clients arrive and depart. For a smaller business the online booking system can reduce the need for a full time receptionist.
6. Professional system without the cost
As an online booking system is based on a software as a service model a monthly fee is charged to use the service instead of directly purchasing standalone software. Most small business cannot afford to build their own booking system. Using an online booking service allows them to offer a professional booking system for their business. The business also benefits as the online booking service often add new functionality that will benefit the business.
7. Supporting your business
Small business needs to concentrate on the service they perform and do not have time to build and support their own booking system. Using the services of an online booking system transfers the support of the system away from your business. When issues occur you have someone to support you and resolve the issues.
8. Promoting your business
All businesses need to be promoted as many ways as possible, using an online booking system further promotes your business and services as the business appears in a directory and will be found by search engines.
Having all your bookings in a paper based book or on a single PC restricts access to this information Having your appointment online allows the business to access this information from virtually anywhere with an internet connection. With data connected phone you are literally online to your appointments all the time, wherever you are.
10. Client Management
All client contact details can be stored safely and securely online. The Client Management feature should allow you to communicate promotions and special offers, invite customers to events and update them with current news about your business.